Refund policy

BUSTMOB.COM
Effective Date: Sep 29, 2026

This Shipping, Final Sale, and Resolution Policy applies to purchases made through the BUSTMOB.COM Recovery Store (the “Store”) operated by AMELIA HQ, LLC (“Company,” “we,” “us,” or “our”). By placing an order, you agree to this Policy, the Terms of Use, and any terms presented at checkout.

1. Orders and Acceptance

Your order is an offer to purchase products from Company. Company may accept, decline, limit, or cancel an order in its discretion, including for suspected fraud, inventory limitations, pricing or listing errors, payment issues, shipping restrictions, reseller activity, or a violation of the Terms of Use.
We may correct product descriptions, pricing, availability, promotions, shipping estimates, and other errors before or after an order is submitted. If a correction materially affects an accepted order, we may cancel the order and issue a refund rather than fulfill it on incorrect terms.
Product photos, colors, packaging, dimensions, and descriptions are intended to be reasonably accurate but may vary.

2. Product Information and Safety

Store content and products are provided for general consumer use and are not medical advice, medical treatment, or a substitute for advice from a licensed healthcare professional.
Company does not guarantee any surgical, medical, cosmetic, comfort, recovery, scar-care, compression, or other outcome from any product.
Read all product labels, instructions, warnings, and ingredient information before use. Consult your surgeon, physician, or other qualified professional regarding post-procedure use, allergies, contraindications, skin sensitivity, or other health concerns.
Stop using a product and seek appropriate care if you experience an adverse reaction.

3. Processing and Shipping

Orders are generally processed within 1–3 business days after order confirmation, excluding weekends, holidays, preorders, backorders, and periods of unusual demand.
Processing time is not a guaranteed delivery date. Available shipping methods, shipping charges, destination restrictions, and estimated delivery dates will be shown at checkout or otherwise provided before purchase.
We currently ship to the United States, Canada, and Puerto Rico. We do not offer in-store pickup, local delivery, or international shipping unless expressly stated at checkout.
You are responsible for providing a complete and accurate delivery address. Company is not responsible for delay, loss, return, or additional charges resulting from an incorrect, incomplete, or undeliverable address supplied by you.
When your order ships, we will send a shipping confirmation with tracking information, if available. Tracking may take up to 48 hours to update.

4. Shipping Delays

Company will ship within the timeframe stated at checkout or otherwise advertised. If no shipping timeframe is stated, Company will ship within the period required by applicable law.
If we cannot ship within the promised or legally required period, we will provide any required delay notice, revised shipment date, cancellation option, and refund. You may be required to affirmatively consent to a delay where applicable law requires consent.
Carrier delays, weather events, supply-chain interruptions, service outages, and other circumstances outside Company’s reasonable control may affect delivery after an order has been tendered to the carrier.

5. All Sales Final; No Returns or Exchanges

ALL SALES ARE FINAL. Except as expressly stated in Section 6 or required by applicable law, Company does not accept returns, issue refunds, or process exchanges after an order is placed.

This policy applies because many Store products are personal-use, hygiene-sensitive, customized, or limited-run items that cannot safely or reasonably be restocked or resold.

The following are nonreturnable and nonexchangeable:

Sports bras, crop tops, compression garments, and other clothing items.
Scar-care products, topical products, personal-care products, and products with broken seals.
Customized, made-to-order, bundled, limited-run, clearance, promotional, or final-sale items.
Gift cards.
Any item that has been worn, tried on, opened, used, washed, altered, damaged, exposed to perfume or deodorant, stained, contains hair or odors, or otherwise is not in new, resalable condition.

Please review product descriptions, size information, materials, instructions, and applicable final-sale disclosures carefully before submitting an order.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from the item ordered, contact us within 7 days after delivery at support@bustmob.com.

Your request must include:

Your name and order number.
A brief description of the issue.
Clear photographs of the item, packaging, shipping label, and issue.
Any additional information reasonably requested by Company.

Company may require return of the item, additional photographs, or other reasonable verification before providing a resolution. Following review, Company may, as appropriate and subject to applicable law, provide a replacement, store credit, refund, or another resolution.

This Section does not limit rights that cannot lawfully be disclaimed or limited.

7. Lost, Stolen, or Undeliverable Packages

If a package is lost in transit before the carrier marks it delivered, contact us promptly at support@bustmob.com. We will reasonably cooperate with the carrier’s investigation or claim process.
Once a carrier marks a package as delivered to the address you provided, Company is not responsible for theft, loss, or damage occurring afterward, except as required by applicable law.
If an order is returned to Company because of an incorrect address, refusal, failure to collect, or other circumstance attributable to you, Company may require payment of additional shipping charges before reshipment and may treat the order as final sale.

8. Discretionary Resolutions

Company wants customers to have a positive experience and may, in its discretion, approve a replacement, store credit, refund, or other resolution on a case-by-case basis. A discretionary accommodation does not establish a policy, waive this Policy, or require Company to provide the same accommodation in another situation.

9. Contact

For shipping, delivery, damaged-item, or order questions, contact support@bustmob.com.